TRESORS Terms & Conditions

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (“ACL”). Customers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Customers are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes or limits rights available under the Australian Consumer Law.

Manufacturing Warranty

TRESORS provides a voluntary 12-month manufacturing warranty covering genuine manufacturing defects in workmanship or materials from the date of purchase.

This warranty applies only where the jewellery has been used under normal wearing conditions.

The warranty does not cover:

·         General wear and tear

·         Bent rings, worn claws or thinning bands

·         Scratches, dents, chipped or cracked gemstones

·         Stone loss caused by impact, accidental damage or wear over time

·         Damage caused by misuse, neglect or abnormal wear

·         Damage caused by third-party repairs, resizing or alterations

·         Loss, theft or accidental damage

·         Oxidisation or tarnishing due to environmental exposure

·         Damage resulting from failure to maintain jewellery appropriately

Certain gemstones, including emeralds, opals, pearls and softer stones, require special care and are more susceptible to wear and damage.

Jewellery Repairs

All repair work undertaken by TRESORS is assessed individually and quoted prior to commencement.

By leaving jewellery with TRESORS for repair, the customer acknowledges and agrees that:

·         Repair estimates are approximate only and may vary where further damage is identified during restoration

·         TRESORS may use commercially reasonable replacement stones matched as closely as possible in colour, tone, cut and quality

·         Exact colour matching of natural gemstones cannot be guaranteed due to natural variation

·         Customer approval is not required for subjective variations within commercially acceptable matching standards unless expressly agreed in writing prior to repair commencement
Existing fragile, aged or previously repaired jewellery may carry an increased risk during restoration processes

·         TRESORS will not be responsible for hidden weaknesses, prior structural fatigue or pre-existing damage revealed during repair

Jewellery left in a significantly damaged or deteriorated condition may require structural reinforcement work to restore the item to a secure and wearable condition.

Third-party Repairs
TRESORS does not accept responsibility for another jeweller's damage to our sold items; customers who take items to be repaired or valued with an external jeweller void their warranty and their opportunity for a refund or exchange.

Stone Loss & Damage

Gemstone loss after purchase or after extended wear is generally indicative of impact, wear and tear, accidental damage, or claw deterioration over time and is not automatically considered a manufacturing fault.

Customers are strongly encouraged to have jewellery checked regularly for loose stones, worn claws and structural wear.

TRESORS recommends professional inspections every 6–12 months for frequently worn rings.

Repair Collections & Storage

Completed repairs must be collected within 60 days of notification unless otherwise agreed in writing.

TRESORS reserves the right to charge reasonable storage fees for uncollected items and may exercise its legal rights to recover unpaid repair or storage costs where items remain abandoned for extended periods.

Quotations & Deposits

Quotes are valid for 14 days unless otherwise stated.

Custom-made, resized, altered or specially sourced items may require a deposit prior to commencement and may not be eligible for refund due to the personalised nature of the work.

Hold items

Items may be placed on hold for up to 2 days, after which time these items will be placed back out on the shop floor. Customers wishing to place items on hold for a longer period must put down a minimum non-refundable deposit of $5. This deposit can be exchanged for store credit, to be used within 12 months.

Online Purchases

Online stock quantities do not always reflect the quantities of items available in-store. To ensure that the item/s you are interested in are currently available, please contact us at tresors.strand@gmail.com or on (02) 9222 1848 to enquire.

Shipping

To return your product, you should mail your product to:

Shop 30a,
The Strand Arcade,
412 George Street
Sydney NSW 2000
AUSTRALIA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Returns & Exchanges

Our policy lasts 14 days. After 14 days has elapsed, purchases are no longer eligible for return or exchange. After 14 days have elapsed, all sales are final.

To be eligible for a return, items must be unused, in their original condition, and in the original packaging. To complete your return, we require a receipt as proof of purchase. 

Please note that we do not offer exchanges for on-sale or discounted items.

Customers eligible for an exchange can choose between receiving an alternate item, or store credit in the form of a gift certificate, to the value that they paid for the item to be exchanged.

TRESORS does not provide refunds for change-of-mind purchases for in-store purchases unless required under Australian Consumer Law.

Online purchases may be eligible for exchange or store credit subject to return conditions published on our website.

For hygiene reasons, earrings for pierced ears are not eligible for return or exchange unless faulty.

Custom-made, resized, engraved or altered items are non-refundable except where required by law.

Any Fine Jewellery item priced over $30,000 is considered final sale and is not eligible for exchange or store credit.

If a Tourist Refund Scheme (TRS) claim has been made on a purchase, the GST component will be deducted from any refund offered by TRESORS.

High Jewellery, Special Order & One-of-a-Kind Creations

High Jewellery creations, one-of-a-kind pieces, and special-order or made-to-order items are considered final sale and are not eligible for exchange or store credit. This includes any creation that has been personalized or altered in any way, including engraving, resizing, custom length adjustments, or gemstone selection.

Additional non-returnable items include:

·         Gift cards

·         Laybyed items

·         Sale and discounted items

Care Recommendations

All items are designed as fit-for-purpose, meaning that they are designed to be worn as jewellery or displayed decoratively, but not pulled on, dropped, stepped on or otherwise used in abnormal ways. Engaging in abnormal use automatically disqualifies you from receiving a refund. 
If the items can be repaired, this can be done by our jeweller, at the customer’s cost.

TRESORS recommends that jewellery is removed during:

·         Heavy lifting or manual work

·         Gym or sporting activity

·         Gardening or housework

·         Swimming or bathing

·         Exposure to chemicals or cleaning products

Failure to properly care for jewellery may contribute to gemstone loss, metal wear or structural damage over time.

Policy Updates

We reserve the right to update or modify our returns and exchanges policy at any time. Any changes will apply prospectively.

Contact

For repairs, warranty assessments or customer service enquiries, please contact:

tresors.strand@gmail.com
TRESORS Jewellery Sydney
The Strand Arcade, Sydney NSW
Website: www.tresors.com.au