TRESORS Terms & Conditions – Tresors Sydney

TRESORS Terms & Conditions

  1. Returns
    Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a return.

    We do not offer returns for change of mind, so please choose carefully before purchasing. Additionally, we do not buy old stock back from our customers; after 14 days have elapsed, all sales are final.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. 

    Additional non-returnable items:
    Gift cards
    Laybyed items
    Sale and discounted items

  2. Abnormal Use
    All of our items are designed as fit-for-purpose, meaning that they are designed to be worn as jewellery or displayed as decor, but not pulled on, dropped, stepped on or otherwise used in abnormal ways. Engaging in abnormal use automatically disqualifies you from receiving a refund. 
    If the items are able to be repaired, this can be done by our jeweller, at your cost.

  3. Third-party repairs
    TRESORS does not accept responsibility for another jeweller's damage to our sold items; customers who take items to be repaired or valued with an external jeweller void their opportunity for a refund or exchange.

  4. Refunds
    We do not offer refunds for sale or discounted items.

    When applying for a refund, the item must be in the original packaging and in the original condition. Once your item is received and inspected, we will then advise you as to whether a refund is applicable. 
    If your refund is approved, then your refund will be processed through the original method of payment only. 

  5. Exchanges
    We offer exchanges for items within 2 weeks of purchase; customers who wish to exchange must bring the item in its original package, along with their receipt or proof of purchase. 
    Please note that we do not offer exchanges for on-sale or discounted items.

    Customers eligible for an exchange can choose between receiving an alternate item, or store credit in the form of a gift certificate, to the value that they paid for the item to be exchanged.

  6. Sale items
    Only regular priced items may be exchanged or refunded, unfortunately sale items cannot be refunded.
    Additionally, sale items cannot be placed on layby. These items must be bought outright. 

  7. Hold items
    Items may be placed on hold for up to 2 days, after which time these items will be placed back out on the shop floor. Customers wishing to place items on hold for a longer period must put down a minimum non-refundable deposit of $5. This deposit can be exchanged for store credit, to be used within 12 months.
  8. Online purchases
    As we are a small shop, our online stock quantities do not always reflect the quantities we have on-hand. To ensure that the item/s you are interested in are currently available, please contact us at tresors.strand@gmail.com or on (02) 9222 1848 to enquire.

  9. Shipping
    To return your product, you should mail your product to: Shop 30a, The Strand Arcade, 412 George Street Sydney NSW 2000 AU

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.